Terms & Conditions
These terms will apply to any contract between us for the purchase of our training courses (Class room & Online live, onsite) Please read these terms carefully and make sure that you understand them, before ordering any training courses or course materials from Xero Experts . Your agreement to these terms will be assumed when you submit your booking form or make an online payment.
Our online training courses have been developed specifically for those who are unable to attend in-person our popular trainer-led classroom-based training courses. Our online training courses mirror our intensive half day or one day trainer-led courses.
The training material provided during the trainer-led courses is intended for the use of the delegate only and should not be passed onto others. As all the training material is copyright, it should not be copied, modified or distributed or sold to third parties. Training material is also provided for our online courses for delegates to work through during the online training course or later in their own time.
We endeavour to update our course material regularly; however, as accountancy and payroll legislation changes frequently, the onus is therefore on the delegate to ensure that the information continues to be relevant, reliable, accurate and current. We cannot be held responsible for any loss resulting from taking action or refraining from taking action as a result of undertaking any of our courses.
Login instructions are provided to delegates who undertake our online training courses normally within 24 to 48 hours of the training course. The login details are solely for the use of the delegate and should be kept confidential. These should not be made available to others. Access to the online training courses will be denied with immediate effect where such abuse is discovered.
Access to our online training courses is via the internet and therefore a good internet connection and an up-to-date browser are a prerequisite. As technology advances at a rapid pace with an ever increasing variety of computers, tablets, smart phones, etc., we make no representations that access to our courses will be available on every single computer/device.
Delegates undertaking our online training courses are responsible for arranging their own computer/device, up-to-date internet browser, software required in order to access our courses remotely. Additionally, up-to-date anti-virus software should be installed due to the inherent risk of the internet.
It is the delegates’ responsibility to ensure that the courses purchased are suitable for their needs; our website provides detailed information on each of our online and trainer-led courses. We are also happy to provide any additional information that may be required in order for you to make an informed decision. Please contact us on info@xero-experts.com if we can assist further.
Links to HMRC and other websites are provided for information only and we do not accept responsibility for the accuracy or completeness of third-party sites. Your decision to access these sites is at your own risk.
Course Transfers will be at the discretion of the Xero Experts and is subject to availability and upon payment of any associated transfer fees. You may only transfer to a new course or different group once and you need to make the course/group transfer request within 7 days of the course start date.
Following any deferral by you, the Consumer Cancellation Period remains in effect with respect to the original training start date as defined in the original order.
Changing venue or date
Places are subject to availability and Xero Experts reserves the right to cancel, withdraw, change or move training course to another venue or date. They shall notify the students of such changes within a reasonable time from the prospective date of the course. XeroExperts shall not be held liable for any loss off earnings or travel and accommodation expenses as a result of such changes. Xero Experts assures its delegates that while venues may change, the city or town of the event will not be changed unless under exceptional and unavoidable circumstances out with the control of Xero Experts.
Your cancellation and refund rights
We appreciate that in the uncertain times that we all currently live in; you may need to cancel or postpone a course that you have booked; all course cancellations within 14 days of the course date will be fully refunded. In the unlikely event that we have to cancel or postpone a course, a full refund or the option to switch to a later date will be made available.